HelpSpot’s new Free License lets small groups run a cost-effective help desk

Last week, HelpSpotĀ introduced a new Free License offering. I first ran into HelpSpot back in May 2009, when I was in my help desk software investigation phase. Since then, I’ve been keeping an eye on their product and constantly re-evaluating it. I never really become a customer per se, but I’ve always liked their product […]

Twitter now lets anyone add a DM link to a tweet

Yesterday, Twitter announced a series of improvements for doing social customer care over Twitter. I was obviously excited about this, given my passion for social customer careĀ and desire to help people. One of the most important and exciting parts of their announcement is the ability to include a ‘call to action’ button in the tweet […]