My Gallup StrengthsFinder Themes

As many of you may know, Rackspace is a strengths based company. At Rackspace, all employees take the Gallup StrengthsFinder® Assessment to find out what your top strengths and then they get printed on your badge and on your desk card. The purpose of these strengths is to have balanced teams that where each team member brings […]

HelpSpot’s new Free License lets small groups run a cost-effective help desk

Last week, HelpSpot introduced a new Free License offering. I first ran into HelpSpot back in May 2009, when I was in my help desk software investigation phase. Since then, I’ve been keeping an eye on their product and constantly re-evaluating it. I never really become a customer per se, but I’ve always liked their product […]

Twitter now lets anyone add a DM link to a tweet

Yesterday, Twitter announced a series of improvements for doing social customer care over Twitter. I was obviously excited about this, given my passion for social customer care and desire to help people. One of the most important and exciting parts of their announcement is the ability to include a ‘call to action’ button in the tweet […]

Optimizing WordPress file permissions

This article is mainly geared towards WordPress self-hosted on a server where you have root ssh access. If you installed it on a shared host like DreamHost, you may not need to, or be able to run this script. I have a 1GB Rackspace Cloud Server that houses my website, blog and well as my side projects. […]

Using Google Apps SAML SSO to do one-click login to AWS

I never thought I’d be doing a blog post on AWS, but given the process documentation on Google’s side was missing a few crucial information, I saw a great opportunity. I recently discovered that the Google Apps Admin Console lets you configure custom SAML apps to do one-click login to third party apps that support […]

How to switch your Google for Work subscription to Rackspace to take advantage of Fanatical Support

Yesterday, Rackspace announced it has partnered with Google to become a Google for Work Premier SMB Reseller. That means you can get all the awesome goodness of Google Apps and take advantage of all they have to offer while being backed by the award winning Fanatical Support® promise. You will get Rackspace’s 15 years of experience […]

First Look at Google Domains – My thoughts and experience

Back at the beginning of August, my friend @solwatts asked me if I wanted his Google Domains invite, as he was trying to move away from Google services. I gladly accepted it and transferred a few spare domains just a short while later. Now, almost two months in, I feel like I can now give […]

What Rackspace’s new changes mean for individual developers/users

Today, Rackspace announced they are now a “Managed Cloud Company”. With this announcement Rackspace actually ceases to provide ‘Unmanaged’ services for servers. Rackspace will now also  break out the infrastructure cost from the support cost, much like all managed providers do which is charge you for the servers and then an extra fee for managing them […]

It’s all about the experience

WOW is such a short, simple word, but it really encompasses a lot of things. To WOW, you must differentiate yourself, which means doing something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver. -Zappos Core Value […]

Hello world!

Hello! I’ll be putting some thoughts here every now and then. Some may be tech related, some may not. I probably won’t write much either, only when I have something to say 🙂