HelpSpot’s new Free License lets small groups run a cost-effective help desk

Last week, HelpSpotĀ introduced a new Free License offering. I first ran into HelpSpot back in May 2009, when I was in my help desk software investigation phase. Since then, I’ve been keeping an eye on their product and constantly re-evaluating it. I never really become a customer per se, but I’ve always liked their product […]